Refund Policy

General provisions

This Policy explains how refund requests for paid ColourTurtle subscriptions are handled.

Payments for paid ColourTurtle subscriptions are processed by Paddle.com, our Merchant of Record.

Refund eligibility

Refunds are handled in accordance with the Paddle Refund Policy and applicable consumer protection laws.

Unless required by applicable law, transactions may be non-refundable. Paddle may also issue refunds on a discretionary basis.

Nothing in this Policy limits any mandatory consumer rights that apply to you.

How to request a refund

You can request a refund through Paddle:

• using the support link in your Paddle receipt;
• through paddle.net;
• using other methods described in the Paddle Refund Policy.

If you need help with a ColourTurtle subscription, you can also contact us.

You can manage your subscription, payment details, and payment history through the Paddle Customer Portal, available from the Payments section of your ColourTurtle account.

Subscription cancellation

Cancelling a subscription prevents future renewals after the applicable billing period.

Cancellation does not automatically refund payments that have already been made.

After a refund

If a payment is refunded, access to the corresponding paid ColourTurtle features may end and the account may return to the Free plan.

Changes to this Policy

This Policy may be updated when payment-processing rules, legal requirements, or ColourTurtle subscription conditions change.

The current version is always published on this page.

Contact

If you have questions about this Policy or a ColourTurtle subscription, you can contact us.

Last updated: 2026-09-02